FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at : info@puzlart.com
Q: I am not happy with my purchase. Can I return it?
A: You may return your purchase within 30 days of delivery if it is damaged, has missing pieces, or poor craftsmanship. However, you cannot return it if you have already used it, ordered the wrong item, or damaged it yourself.
Q: How do I request a return?
A: Email info@puzlart.com with your order number, a description of the problem (including photos or videos if applicable), and proof of purchase.
Q: Will I get a refund for my return?
A: Yes, if your return is approved. You will receive a refund within 7-10 business days after your return is approved. However, you will be responsible for covering the return shipping costs.
Q: My item is damaged/missing pieces/poor craftsmanship. Can I get a replacement?
A: Yes, you can get a replacement for your item if it is damaged, has missing pieces, or poor craftsmanship.
Q: How do I request a replacement?
A: Email info@puzlart.com with your order number and a description of the problem.
Q: How long does it take to receive my order?
A: It usually takes 7-12 business days to receive your order. In rare cases, it may take up to 18 days.
Q: Do I have to pay for shipping?
A: No, Puzlart offers free shipping.
Q: Will I receive an order confirmation?
A: Yes, you will receive an email confirmation with your order number within 24 hours of placing your order.
Q: Which currency will I be charged in?
A: All orders are processed in USD, regardless of the currency displayed during checkout.
Q: What payment methods do you accept?
A: PuzlArt accepts PayPal and all major credit cards (Visa, Mastercard, Discover, Amex).
Q: Is checkout secure?
A: Yes, PuzlArt uses a secure SSL web page to encrypt your credit card information during checkout.
Q: Will I be charged customs fees?
A: No, our price dosmt inculde any suprise .
Q: How can I contact customer support?
A: You can contact Puzlart customer support by emailing info@puzlart.com